Skylark Fostering and CHARMS
Why Skylark Fostering Chose CHARMS as Our Case Management System Provider
At Skylark Fostering, we understand how vital it is to have a secure, reliable, and easy-to-use case management system to support our carers, staff, and the children and young people we care for. From the very beginning of setting up Skylark, we knew we needed a trusted service provider who could help shape the foundation of our agency—and that’s why we chose to utilise CHARMS.
CHARMS is a secure, online case management system used by foster care and other care agencies to manage all aspects of record keeping. For Skylark, it has played an essential role from the ground up. We’ve worked closely with the CHARMS team to design and implement all our recording tools, templates, and documentation needed for our staff, foster carers, and independent professionals.
We chose CHARMS not only for its robust security features and user-friendly interface, but also because of the high level of support the team provides. Their responsiveness and understanding of the fostering sector make them an ideal partner for an agency like ours that is focused on delivering outstanding care.
Once approved, all of our foster carers receive one-to-one training from our dedicated CHARMS Account Manager, ensuring they feel confident and supported in using the platform. They also have access to a dedicated support line for any queries that may arise.
The platform is also used confidently by our Skylark staff and independent panel members. CHARMS works closely with all our users to ensure they have the knowledge and access needed for their specific roles—whether that’s assessments, panel decisions, or day-to-day care recording.
We are proud of the strong relationship we’ve built with the CHARMS team and we truly value their commitment to helping us grow. If you're considering fostering with Skylark, rest assured that CHARMS is here to support you every step of the way.